brother packaging faq
brother packaging faq
What materials are your tin packages made of?
Our tin packages are crafted from high-quality tinplate, which is a durable and corrosion-resistant material. It provides an excellent barrier against moisture, light, and air, ensuring the contents remain fresh and protected.
Do you offer customization options for tin packages?
Yes, we offer a wide range of customization options for tin packages. You can choose from various shapes, sizes, and designs, and we can also accommodate specific printing, embossing, or debossing requirements to match your branding or product needs.
What industries do you serve with your tin packaging solutions?
We cater to a diverse range of industries, including food and beverage, cosmetics, health and wellness, gift and promotional items, and more. Our versatile tin packaging solutions can be tailored to suit the unique demands of each sector.
How can I request a quote for custom tin packages?
You can easily request a quote by visiting our website and filling out our online quote request form. Alternatively, you can contact our sales team directly via phone or email or WhatsApp, and they will be happy to assist you with a personalized quote.
Are your tin packages environmentally friendly and recyclable?
Yes, our tin packages are environmentally friendly and 100% recyclable. Tinplate is a sustainable material, and recycling tin containers is both energy-efficient and eco-friendly.
What printing methods do you provide for tin packages?
We offer a variety of printing methods for tin packages, including lithography, offset printing. Our experts can guide you in selecting the most suitable option for your design and budget.
Can I order a sample before placing a bulk order?
Yes, we encourage our customers to order samples to ensure the quality and design meet their expectations before placing a bulk order. Contact our sales team via sales@brotherpackaging.com for sample requests.
What’s the typical production time for custom tin packages?
Production times vary depending on the complexity and quantity of your order. Our team will provide you with a precise timeline once we understand your specific requirements.
Do you offer design assistance for tin packaging?
Yes, we have a skilled design team ready to assist you with creating custom tin packaging designs. Contact us to discuss your design needs.
How do I provide my artwork and design specifications?
You can provide your artwork and design specifications by uploading files through your FTP server or by sending them to our dedicated design team via email. We accept various file formats in AI, PDF etc. to accommodate your needs.
What is your shipping policy for tin packages?
We offer flexible shipping options to accommodate your preferences. We can arrange shipping using your preferred carrier or provide shipping solutions tailored to your location and order size.
What is the minimum order quantity (MOQ) for custom tin packages?
Our MOQ for custom tin packages varies depending on the complexity of your design and the size of the tins. Contact our sales team for specific MOQ information.
How can I track my order once it’s shipped?
Once your order is shipped, we will provide you with tracking information so you can monitor its progress and estimated delivery date.
What should I do if my tin packages arrive damaged or with defects?
In the unlikely event that your tin packages arrive damaged or with defects, please contact our customer support team immediately. We will work swiftly to address the issue and find a suitable solution.
How can I contact your customer support?
You can reach our customer support team through our website’s contact page, via email at sales@brotherpackaging.com, or by phone at (86) 769 2226 8296 / 86 135 4699 1640. Our team is dedicated to providing prompt and helpful assistance to meet your needs.
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